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How we’re helping people to Find a job

Posted by: , Posted on: - Categories: DWP Digital, Service Design
Sean seated on the right talking with colleague Barry seated on the left in an open modern office space
Sean (right) talking with colleague Barry

Our Find a job service was created in just 5 months in partnership with external job search engine specialists Adzuna. The service, which helps people find full-time or part-time jobs, replaced Universal Jobmatch.

I worked with our Leeds and Sheffield based digital teams on developing the service. Find a job offers a self-service site for jobseekers with fast, simple and comprehensive job searches and personalised accounts where CVs can be uploaded and email alerts created.

What sets it apart is trust and transparency. Employers who post vacancies on the site must be verified to ensure vacancies are genuine. Checks are also made to ensure employers meet National Minimum Wage standards, Welsh language compliance and accessibility requirements.

Since its launch last May, more than 46.8 million advertisements have been viewed on the Find a job site, making it one of the government’s most popular digital services.

My Way In

The Find a job website played an important part in the external employment campaign ‘My Way In’ that shares stories and advice from people in work and employers all across the UK. More than 9,000 jobseekers visited the My Way In website after clicking on a link to the site from Find a job. And more than 20% of visitors to the My Way In website clicked through to Find a job. We’ve also worked with colleagues across the department on other campaigns such as Summer Jobs, Disability Confident, Christmas Jobs and Flexible Working.

Pioneering technology

The core service was built by Adzuna but we are gradually improving it based on our own research with colleagues across DWP.  It’s really refreshing working with a small company. Together we replaced one of the busiest digital services in government in just a few months.

I’m a product owner and I lead a design team of business analysts, user researchers, content and interaction designers. Together we create a prioritised backlog of user stories based on user needs and data analysis.

Using a digital Kanban board shared with Adzuna, we can develop these together, ensuring they are fit for purpose before being released to our approximately one million users. Features are released as soon as they are ready - multiple times per week.

Colleagues Barry and Sean discussing the Find a Job service stood at a working board
Discussing the Find a job service

The live service is monitored by our product support managers who interact with employers and jobseekers on a daily basis. Direct service support is delivered by dedicated operational teams in London and Glasgow. This cross site work is supported by a customer management system that allows the product support team to monitor the progress of thousands of customer queries and issues each week.

We’re now looking at developments over the next 12 months, for example, how we can improve the quality of advertisements from employers using the site so they and jobseekers can find the best fit.

We’re attracting attention outside of DWP too. David Birdsall, Principal Software Engineer at the BBC, commented on the ‘amazingly fast to load’ website speed. More than 14.6 million job applications have been made on the site since its launch which is encouraging and we’re keen to build on this success.

And we’re extremely proud that it’s been shortlisted for Best Public Sector Project in the National Technology Awards, a UK-wide event which celebrates pioneering technology to be held in May.

If you're interested in working with us check out the latest vacancies on our careers site.

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  1. Comment by Dally Singh posted on

    Happy to be part of the team that has helped make the service so good.

    • Replies to Dally Singh>

      Comment by Tim Moss posted on

      This is great news for the British Economy. Getting everyone who is fit back into contributing to society is posiutive news for everyone. As a business owner myself it's good news as there is more money for spending within the economy. Great News!!

  2. Comment by Steve Oldroyd posted on

    Likewise from Team Adzuna - glad to have been involved and very excited about the potential for the service moving forward! Well done and thanks to the whole DWP team for all the hard work to date.

  3. Comment by Shelina Hargrove posted on

    Great blog Seán! Look forward to our continued close working across government on the development of the new National Retraining Scheme.

  4. Comment by Savi Robinson posted on

    Proud to be part of all the hard work that this team produced to get to this stage, in very tight timescales. Well done to DWP and Adzuna!

  5. Comment by pooja mule posted on

    This blog is very nice How we’re helping people to Find a job thanks for this information thanks for sharing us...