Gavin Elliott, Design Lead of the Shared Channels Experience Directorate at DWP Digital talks about the journey we've been on to transform service journeys for our users.
Craig Abbott, DWP's new Head of Accessibility talks about his new role and explains why accessibility should not be not a checkbox exercise.
Good service design isn't done in isolation. Find out the 5 things business analyst Kathryn learnt from working closely with the DWP content design community.
Lead content designer John Turnbull explains how content for the Universal Credit digital service is created and managed.
Gavin Elliot, head of interaction design at DWP Digital reveals what's going on around our Digital hubs this week to mark Services Week - five days of activities putting the spotlight on service design.
DWP colleagues Jacinta Mellenger and Debbie Blanchard were part of the team who collaborated to organise the first GovJam Blackpool service design event. Find out how it went and what they learnt.
Find out how DWP Digital and NHS Digital service designers are working together to form a service community.
DataJam West Midlands takes place in Birmingham on 11 & 12 September. DWP's Paul Lewis explains what it's all about and how to get involved.
The second DataJam North East event will be held in Newcastle on 16 & 17 September. Find out what happened last year and how to apply for tickets to take part.
Digital services are part a much wider end-to-end user experience. Jude Eccles explains why user research in the context of the wider service is so important.