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Product Owner

Service design and collaboration at Blackpool GovJam

The Blackpool GovJam Team on the steps at the Winter Gardens

DWP colleagues Jacinta Mellenger and Debbie Blanchard were part of the team who collaborated to organise the first GovJam Blackpool service design event. Find out how it went and what they learnt.

How making our user journey longer made things better for users

Posted by: , Posted on: - Categories: Product Owner, Service Design, Universal Credit
Map of user journey on whiteboard

Product owner Karen Gibson talks about how her team simplified the interview process for work coaches by creating a new process featuring a ten-minute evidence gather which replaces a 60-minute interview.

My 25 years of solving problems and putting users first

Alyson Atkinson, DWP Digital

Product owner Alyson Atkinson has spent 25 years as a civil servant. She talks about the roles and experiences she's had, the focus on users and why she's still up for the digital challenge.

How mission statements can help product managers across government

Rachel Woods, product owner, DWP Digital

I’m Rachel Woods, a senior product owner at DWP Digital. At the recent cross-government event for product managers in Leeds (hosted by HMRC) I was asked to talk about mission statements.