Senior interaction designer, Ben Fraser, shares how running remote design sprints can be used to rapidly generate business solutions.
In our second blog on Universal Credit for Services Week 2021, Jo Schofield talks us through a simple change which helped to make the service easier to understand for our users.
As part of Services Week 2021, content designer Claire Perry writes about how 'smart answers' have helped to improve the experience for claimants having money taken off their Universal Credit payments.
How user research and content design worked to improve the live pension service Check your State Pension
Jim Smith is a DWP content designer - find out how his team have been working on vital GOV.UK content for citizens during the COVID-19 period.