The need to deliver the support people require has never been as vital as it has in responding to the pandemic. In his blogpost, Kenny Robertson explains how we are changing our ways of working to deliver service excellence.
New Style Employment and Support Allowance is a benefit for people who are unable to work due to a health condition. In our latest blogpost, product manager Lindsey Broderick talks about what they've learnt in the first 6 months of the new service which allows citizens to apply online.
Most businesses can predict the amount of traffic that they’ll get to their online services. When COVID-19 hit we were faced with an unprecedented demand for Universal Credit. Find out how we handled the unexpected.
Accessibility test architect Mick Jobson talks about putting accessibility at the heart of new online digital services that were introduced during the last few months.
Thoughts from our Director of Digital Delivery for Shared Platforms Craig Eblett on the techUK panel discussion which took place this week
All of our services have to go through a Government Digital Services assessment before going live, but what's this experience like? User researcher Garrett Stettler talks us through his first assessment, which had to be conducted remotely during lockdown.
Three of our latest cohort of Digital Voices members talk about their experiences during COVID-19, which have included deployment to other areas of the business and balancing work with the demands of home schooling.
Product Manager Lisa Payne explains how her team worked to make applications for Pension Credit available online during the COVID-19 pandemic, a service that could help to save time and assist some of our most vulnerable citizens.
DWP Digital's Head of Integration, Jacqui Leggetter explains how DWP has used APIs to support citizens and colleagues during the COVID-19 pandemic.
The New Style JSA digital service was launched in March, just before lockdown. Find out how the new service processed more than 200,000 claims in 8 weeks and the 5 lessons the team learned.