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5 things we learned in the first 6 months of New Style ESA going online

A laptop displays the New Style ESA guidance website

New Style Employment and Support Allowance is a benefit for people who are unable to work due to a health condition. In our latest blogpost, product manager Lindsey Broderick talks about what they've learnt in the first 6 months of the new service which allows citizens to apply online.

DWP’s agile response to COVID-19: scaling Universal Credit to meet demand

DWP Digital colleagues

Most businesses can predict the amount of traffic that they’ll get to their online services. When COVID-19 hit we were faced with an unprecedented demand for Universal Credit. Find out how we handled the unexpected.

Accessibility during COVID-19: making sure new DWP online services are accessible to all

Posted by: , Posted on: - Categories: Accessibility, coronavirus
ZoomText software as seen on a GOV.UK website page titled 'Which country do you live in?'

Accessibility test architect Mick Jobson talks about putting accessibility at the heart of new online digital services that were introduced during the last few months.

What I’ve learned about GDS assessments as a user researcher

Posted by: , Posted on: - Categories: coronavirus, Government Digital Service, JSA
Image showing the Digital Service Standard website used as part of the assessment process

All of our services have to go through a Government Digital Services assessment before going live, but what's this experience like? User researcher Garrett Stettler talks us through his first assessment, which had to be conducted remotely during lockdown.

Our Digital Voices six months on: new challenges, new ways of working and finding a balance

Jude Robinson, Lesley Thompson and Joanne Huggins from the third cohort of Digital Voices

Three of our latest cohort of Digital Voices members talk about their experiences during COVID-19, which have included deployment to other areas of the business and balancing work with the demands of home schooling.

How we made Pension Credit applications available online

Apply for Pension Credit website

Product Manager Lisa Payne explains how her team worked to make applications for Pension Credit available online during the COVID-19 pandemic, a service that could help to save time and assist some of our most vulnerable citizens.