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Error and Debt

How we’re improving payment account validation

Angela Hilton, DWP Digital, 19 October 2021 - DWP Digital, Error and Debt, Payment services, Product Design

Validating payment accounts is just one simple thing we can do to increase confidence that a payment will be successful. Like all good product journeys, Angela's team set out to find out what the problems were with the existing solutions, and if there were opportunities to make things more effective.

My first week as a service designer at DWP Digital

Vimla Appadoo, 22 August 2017 - DWP Digital Capability Building, Error and Debt, Women in Technology

Hi there! I’m Vimla Appadoo. I’ve just finished my first week as a Service Designer at DWP Digital, where I’ve hit the ground running joining the Fraud, Error and Debt product development unit.

Using cartoons as a user research tool

Tom Adams, 7 August 2017 - Error and Debt, User research

I’m Tom Adams, the user researcher on a service to support DWP’s Fraud and Error staff. Our service will have around 5,000 users spread around the country, investigating error and fraud in benefit claims. This could be a couple of …

Come and join us

Heather Berry Head of Technology for Fraud, Error and Debt at DWP, 4 July 2016 - DWP Technology, Error and Debt, Fraud, Women in Technology

How many people can say they truly love their job? As Head of Technology for Fraud, Error and Debt at DWP, I count myself among those lucky few. That might sound surprising – on the surface, working in technology as …

About DWP Digital

We are Digital With Purpose. That’s digital with people, passion and progress at our heart.

We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).

Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.

We're hiring. Shape your career with DWP Digital.

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