Bereavement Service

100% coverage, an increase in online users and award nominations for Tell Us Once

Michael Deeble, Senior Delivery Manager, DWP Digital and Richard Nurse, Service Excellence - Planning & Delivery, DWP Digital, 17 July 2020 - Bereavement Service, Tell Us Once

Voluntary service Tell Us Once has been nominated for multiple awards and recently achieved 100% population coverage across England, Scotland and Wales. Here, two of the team behind the service describe exactly how this innovative service works and what they're looking to achieve in the future.

Designing content for people dealing with a death

Simon Bramble, content designer, DWP Digital, 6 February 2020 - Bereavement Service, Content Designer, Services Week

What's the best language to use with users when they're dealing with a death of a family member? Content designer Simon Bramble explains what he's learnt from working on the Bereavement Support Payment service.

How model office testing is helping our bereavement service

Annika Vaid, delivery manager and Dave Hardy, product owner, DWP Digital, 3 June 2019 - Bereavement Service, Delivery Manager, DWP Digital, Model Office testing

Annika Vaid, DWP Digital delivery manager, talks about improving services within Bereavement Services. Find out how her team used a model office to test the Capture information about a death digital service.

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