Voluntary service Tell Us Once has been nominated for multiple awards and recently achieved 100% population coverage across England, Scotland and Wales. Here, two of the team behind the service describe exactly how this innovative service works and what they're looking to achieve in the future.
What's the best language to use with users when they're dealing with a death of a family member? Content designer Simon Bramble explains what he's learnt from working on the Bereavement Support Payment service.
Annika Vaid, DWP Digital delivery manager, talks about improving services within Bereavement Services. Find out how her team used a model office to test the Capture information about a death digital service.