Skip to main content

Carer's Allowance Digital Service

Posts about the development and continuous iteration of the new Carer's Allowance digital service.

Supporting customers with the Carer’s Allowance replica service

Posted by: , Posted on: - Categories: Agile development, Carer's Allowance Digital Service, DWP Digital

I’m Kathryn Baxendale and I’m part of the Carer’s Allowance digital service team. Carer’s Allowance was the first of DWP’s digital services to go live back in October 2013, and makes it easier for carers to apply for help at …

A live service is not the end of the story

Posted by: , Posted on: - Categories: Business Transformation Group, Carer's Allowance Digital Service
The 'Check Your Answers' feature on Carer's Allowance Digital Service

Carer’s Allowance Digital Service achieved live accreditation from Government Digital Services (GDS) in November 2014 - but this was just the start. Since then we have delivered major changes and new features all based on extensive user research and testing. …

Carer’s Allowance – pleased to say it’s not perfect. It can be improved

Posted by: , Posted on: - Categories: Carer's Allowance Digital Service

“Perfect”, “Can’t be improved”, “No further improvement needed” - reading through customer feedback for the Carers Allowance Digital Service it strikes me how many of our users think that there’s nothing more to do. We can pack up and go …