Business Transformation Group

Find Pension Contact Details is now Live

I was Delivery Manager on the Find Pension Contact Details service, which is now Live. That puts me in a DWP club with two members, with Carer's Allowance Digital Service holding membership since 2014. We have 10 services in beta, …

We need to talk about...designing difficult conversations in services

A screen from the PIP prototype showing how tick boxes help users describe their individual condition

As the Content Designer and User Researcher working on the Personal Independence Payment (PIP) service - a benefit for people affected by a disability or long-term condition - we discovered early on that users want to tell their own story. …

How we’re keeping DWP’s business transformation on track

Business Design Authority

As we’ve said at our recent transformation events, business transformation is about having a vision and making sure everyone is working towards it. Transforming government is no different. At DWP we have continued to deliver our major welfare reform agenda, but …