Digital services are part a much wider end-to-end user experience. Jude Eccles explains why user research in the context of the wider service is so important.
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About DWP Digital
We are Digital With Purpose. That’s digital with people, passion and progress at our heart.
We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).
Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.