Making sure digital services are part of an end to end user experience
Posted by:
Jude Eccles, user researcher, DWP Digital, Posted on:
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Categories:
Apply for Direct Rent Payments, Service Design, User research
![Map of user journey on whiteboard](https://dwpdigital.blog.gov.uk/wp-content/uploads/sites/197/2019/01/user-journey-620x413.jpg)
Digital services are part a much wider end-to-end user experience. Jude Eccles explains why user research in the context of the wider service is so important.