Digital services are part a much wider end-to-end user experience. Jude Eccles explains why user research in the context of the wider service is so important.
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About DWP Digital
At the Department for Work and Pensions (DWP), we blog about how we are transforming the public services that millions of people rely on.
Work for us
- Ensuring everyone has access to work 29 July 2022
- Podcast: Transforming our cloud hosting 19 July 2022
- Designing accessible services: don’t exclude the neurodiverse 30 June 2022
- Launching our ‘Women in Data’ network 9 June 2022
- Meet the engineer: James 12 May 2022