Designing letters as part of the whole user journey
Posted by:
Adele Murray, content designer, DWP Digital, Posted on:
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Categories:
Content Designer, GOV.UK Notify, Service Design
![Screen shot of the GOV.UK Notify dashboard detailing how many letters, emails and text messages are sent weekly to customers](https://dwpdigital.blog.gov.uk/wp-content/uploads/sites/197/2019/01/Notify-dashboard-1-620x413.png)
Content designer Adele Murray explains the importance of designing content for the whole user journey and shares insight on how we did this for Get your State Pension.