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Universal Credit

How content design helped us improve the Universal Credit user experience

Posted by: , Posted on: - Categories: Content Design, Content Designer, Universal Credit
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As part of Services Week 2021, content designer Claire Perry writes about how 'smart answers' have helped to improve the experience for claimants having money taken off their Universal Credit payments.

DWP’s agile response to COVID-19: scaling Universal Credit to meet demand

DWP Digital colleagues

Most businesses can predict the amount of traffic that they’ll get to their online services. When COVID-19 hit we were faced with an unprecedented demand for Universal Credit. Find out how we handled the unexpected.

Remote access during lockdown: how we introduced a virtual DWP desktop experience

Posted by: , Posted on: - Categories: Hybrid Cloud, Universal Credit
Person pressing keys on a laptop

With staff working from home and a rise in requests to use our services due to the coronavirus pandemic, our team had to work fast to find remote working solutions. Here, product manager Joanne Delap explains some of the ways we responded, and how they're impacting our ways of working as we move forward.

Confirm Your Identity: a new way to verify online

Posted by: , Posted on: - Categories: Collaboration, Cross Government, Universal Credit
Universal Credit application page of the website shown on a coloured carpet

Confirm Your Identity is a new service that allows Universal Credit applicants to verify their identity online. Senior Product Owner Alison Phelan talks about accelerating the project and the collaboration with other government departments in our latest blog post.