How content design helped us improve the Universal Credit user experience
Posted by:
Claire Perry, content designer, Posted on:
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Categories:
Content Design, Content Designer, Universal Credit
![Title of the blog displayed on a table alongside some pens](https://dwpdigital.blog.gov.uk/wp-content/uploads/sites/197/2021/03/UC-blog-1-image-620x413.png)
As part of Services Week 2021, content designer Claire Perry writes about how 'smart answers' have helped to improve the experience for claimants having money taken off their Universal Credit payments.