As part of Services Week 2021, content designer Claire Perry writes about how 'smart answers' have helped to improve the experience for claimants having money taken off their Universal Credit payments.
Claire Perry, content designer
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At the Department for Work and Pensions (DWP), we blog about how we are transforming the public services that millions of people rely on.
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- Why synthetic data could be useful for a government department 18 June 2021
- A year of Shared Channels Experience: our path to truly user-centred services 8 June 2021
- Podcast: Why is digital accessibility so important? 7 June 2021
- Sharing data to help with the Covid-19 vaccination programme 28 May 2021