The ‘Apply for a National Insurance number’ (NINO) service is looking at ways to deliver a digital service to improve the current manual, paper and face–to-face process. Find out how the team are discovering challenges and working on potential solutions.
Sometimes it's not possible to speak to users directly when carrying out user research. Find out how researching with proxy users helps provide valuable insight.
DWP Digital data scientist Aleks Bobrowska explains how an idea for a digital service generated at last year's DataJam event has developed into the Skills Recommendation Engine prototype.
User researchers and business analysts play important roles in an agile team. Working closely together benefits the users.
Find out how Paul is bringing together a community through Product People North meet-ups