Product Design

Discovering ways to deliver a digital service

The ‘Apply for a National Insurance number’ (NINO) service is looking at ways to deliver a digital service to improve the current manual, paper and face–to-face process. Find out how the team are discovering challenges and working on potential solutions.

How user researchers and business analysts work together to make a difference for users

Collaboration in front of a whiteboard

User researchers and business analysts play important roles in an agile team. Working closely together benefits the users.