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Product Design

How we’re improving payment account validation

Posted by: , Posted on: - Categories: DWP Digital, Error and Debt, Payment services, Product Design
Angela and her team taking part in an MSTeams meeting image shows a screen capture of the collaboration view

Validating payment accounts is just one simple thing we can do to increase confidence that a payment will be successful. Like all good product journeys, Angela's team set out to find out what the problems were with the existing solutions, and if there were opportunities to make things more effective.

Our experience as Digital Voices presenting at Product People North

Sinéad and Lesley, two of our Digital Voices presenting at Product People North

Sinéad Krzyzyk and Lesley Thompson are learning new digital skills as part of our Digital Voices programme. In this blogpost they reflect on their first experience of doing a joint presentation at the Product People North event.

Learning and sharing in DWP during Services Week 2020

Services Week 3 to 7 February 2020

Gavin Elliot, head of interaction design at DWP Digital reveals what's going on around our Digital hubs this week to mark Services Week - five days of activities putting the spotlight on service design.

Discovering ways to deliver a digital service

The ‘Apply for a National Insurance number’ (NINO) service is looking at ways to deliver a digital service to improve the current manual, paper and face–to-face process. Find out how the team are discovering challenges and working on potential solutions.

How user researchers and business analysts work together to make a difference for users

Two female colleagues collaborating in front of a whiteboard

User researchers and business analysts play important roles in an agile team. Working closely together benefits the users.