Product Design

Learning and sharing in DWP during Services Week 2020

Services Week 3 to 7 February 2020

Gavin Elliot, head of interaction design at DWP Digital reveals what's going on around our Digital hubs this week to mark Services Week - five days of activities putting the spotlight on service design.

Discovering ways to deliver a digital service

The ‘Apply for a National Insurance number’ (NINO) service is looking at ways to deliver a digital service to improve the current manual, paper and face–to-face process. Find out how the team are discovering challenges and working on potential solutions.

How user researchers and business analysts work together to make a difference for users

Two female colleagues collaborating in front of a whiteboard

User researchers and business analysts play important roles in an agile team. Working closely together benefits the users.