Validating payment accounts is just one simple thing we can do to increase confidence that a payment will be successful. Like all good product journeys, Angela's team set out to find out what the problems were with the existing solutions, and if there were opportunities to make things more effective.
Sinéad Krzyzyk and Lesley Thompson are learning new digital skills as part of our Digital Voices programme. In this blogpost they reflect on their first experience of doing a joint presentation at the Product People North event.
Gavin Elliot, head of interaction design at DWP Digital reveals what's going on around our Digital hubs this week to mark Services Week - five days of activities putting the spotlight on service design.
Sam Gray, senior product owner at DWP Digital, gives her tips for developing a digital career as she looks back at 25 years working at DWP.
The ‘Apply for a National Insurance number’ (NINO) service is looking at ways to deliver a digital service to improve the current manual, paper and face–to-face process. Find out how the team are discovering challenges and working on potential solutions.
Sometimes it's not possible to speak to users directly when carrying out user research. Find out how researching with proxy users helps provide valuable insight.
DWP Digital data scientist Aleks Bobrowska explains how an idea for a digital service generated at last year's DataJam event has developed into the Skills Recommendation Engine prototype.
User researchers and business analysts play important roles in an agile team. Working closely together benefits the users.
Find out how Paul is bringing together a community through Product People North meet-ups