The ‘Apply for a National Insurance number’ (NINO) service is looking at ways to deliver a digital service to improve the current manual, paper and face–to-face process. Find out how the team are discovering challenges and working on potential solutions.
In government, we have access to lots of research and design patterns that have been tried and tested. If someone else has already solved a problem, we can reuse their design.
I remember the jumble sales of my teenage years. Everything was priced at 10p: whether it was a vintage Gucci handbag or a pair of fur-lined granny boots!
We can use the analogy of DNA to describe how the Department’s IT infrastructure sets the blueprint for future IT services. It’s core to our ability to provide better services to our customers and colleagues. We can also draw parallels …