Product Development

Discovering ways to deliver a digital service

The ‘Apply for a National Insurance number’ (NINO) service is looking at ways to deliver a digital service to improve the current manual, paper and face–to-face process. Find out how the team are discovering challenges and working on potential solutions.

How mission statements can help product managers across government

Rachel Woods, product owner, DWP Digital

I’m Rachel Woods, a senior product owner at DWP Digital. At the recent cross-government event for product managers in Leeds (hosted by HMRC) I was asked to talk about mission statements.

Our successful GDS Alpha Review - what I learned

The Secure Communications team recently passed their GDS Alpha review to move into Beta. Product Owner Rachel Woods reflects on the review and offers some insider knowledge on the experience. There's a phrase often used in the legal world: "if …