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Delivery Manager

How model office testing is helping our bereavement service

A DWP colleague using the Capture information about a death service, looks at a computer screen

Annika Vaid, DWP Digital delivery manager, talks about improving services within Bereavement Services. Find out how her team used a model office to test the Capture information about a death digital service.

Made in Sheffield: how we built the DWP Authenticate digital service

Screen shot of the Authenticate signing in window asking the user for their email address and password

Jenny Murray and Ian Thomson tell us how their team built the DWP Authenticate service to help third parties safely and securely sign into an internal DWP system so they can carry out their work.

How DWP Digital’s delivery community comes together to share knowledge

Mark Bailey with colleagues from DWP's delivery manager community

DWP Digital’s delivery community plays a key role in building the services that more than 22 million DWP customers use every day. They work in a community of practice where teams share knowledge and experience to continually iterate the services …

Find Pension Contact Details is now Live

I was Delivery Manager on the Find Pension Contact Details service, which is now Live. That puts me in a DWP club with two members, with Carer's Allowance Digital Service holding membership since 2014. We have 10 services in beta, …