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Department for Work and Pensions
DWP Digital

Mark Bailey

Collaborating to develop services that are easier and faster for our users

Posted by: , , , , and , Posted on: - Categories: Digital Service, Digital transformation
The Send Your Fit Note service screenshot telling a user their application has been received and what happens next in the process

DWP Digital’s Send your fit note service aims to make it easier for users to send DWP information about when they are unable to work.

Members of the Send your fit note team talk about how they collaborated with users and DWP colleagues to develop the service.

How DWP Digital’s delivery community comes together to share knowledge

Posted by: , , and , Posted on: - Categories: communities of practice, Delivery Manager
Mark Bailey with colleagues from DWP's delivery manager community

DWP Digital’s delivery community plays a key role in building the services that more than 22 million DWP customers use every day. They work in a community of practice where teams share knowledge and experience to continually iterate the services …

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About DWP Digital

We are Digital With Purpose. That’s digital with people, passion and progress at our heart.

We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).

Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.

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