Meet some of the team who have been re-deployed to help process the unprecedented amount of new Universal Credit claims. Find out how they are getting on as they work from home in our new virtual service centre.
Sinéad Krzyzyk and Lesley Thompson are learning new digital skills as part of our Digital Voices programme. In this blogpost they reflect on their first experience of doing a joint presentation at the Product People North event.
Cheryl Stevens, DWP's Deputy Director of Trust and Identity explains about the importance of identity in making user journeys better.
Find out what three main lessons senior user researcher Jason Bell took from developing DWP's digital Income Service.
Product owner Karen Gibson talks about how her team simplified the interview process for work coaches by creating a new process featuring a ten-minute evidence gather which replaces a 60-minute interview.
Jenny Murray and Ian Thomson tell us how their team built the DWP Authenticate service to help third parties safely and securely sign into an internal DWP system so they can carry out their work.
Product owner Alyson Atkinson has spent 25 years as a civil servant. She talks about the roles and experiences she's had, the focus on users and why she's still up for the digital challenge.
I’m part of DWP Digital’s Get Citizen Income Information team which is tasked with understanding how DWP supplies income data to DWP services.
DWP Digital’s Send your fit note service aims to make it easier for users to send DWP information about when they are unable to work.
Members of the Send your fit note team talk about how they collaborated with users and DWP colleagues to develop the service.
Hello! I’m Jason, a User Researcher for the Get Citizen Income Information team, part of DWP Digital. I’m part of the team building a back-end system that will help DWP effectively use citizen income data supplied from HM Revenue & …