Cheryl Stevens, DWP's Deputy Director of Trust and Identity explains about the importance of identity in making user journeys better.
Find out what three main lessons senior user researcher Jason Bell took from developing DWP's digital Income Service.
Product owner Karen Gibson talks about how her team simplified the interview process for work coaches by creating a new process featuring a ten-minute evidence gather which replaces a 60-minute interview.
Jenny Murray and Ian Thomson tell us how their team built the DWP Authenticate service to help third parties safely and securely sign into an internal DWP system so they can carry out their work.
Product owner Alyson Atkinson has spent 25 years as a civil servant. She talks about the roles and experiences she's had, the focus on users and why she's still up for the digital challenge.
I’m part of DWP Digital’s Get Citizen Income Information team which is tasked with understanding how DWP supplies income data to DWP services.
DWP Digital’s Send your fit note service aims to make it easier for users to send DWP information about when they are unable to work.
Members of the Send your fit note team talk about how they collaborated with users and DWP colleagues to develop the service.
Hello! I’m Jason, a User Researcher for the Get Citizen Income Information team, part of DWP Digital. I’m part of the team building a back-end system that will help DWP effectively use citizen income data supplied from HM Revenue & …
Hello, I’m Sally Hudson, Product Owner for the Prepare for Universal Credit service.
Hello! We are the Get Citizen Income Information Service team. Our team’s aim was to review how DWP accesses citizen income information and if required, create a new method of doing so.