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Cheryl Stevens, Director, Shared Channels Experience

A year of Shared Channels Experience: our path to truly user-centred services

Graphic that shows three cogs connecting, with the DWP Digital logo, the DWP logo and Shared Channels Experience each written on a cog

Director of Shared Channels Experience, Cheryl Stevens, looks back on the first year for her team and their ambitions to improve user experiences, create a detailed view of the user and improving security.