A year of Shared Channels Experience: our path to truly user-centred services
![Graphic that shows three cogs connecting, with the DWP Digital logo, the DWP logo and Shared Channels Experience each written on a cog](https://dwpdigital.blog.gov.uk/wp-content/uploads/sites/197/2021/06/SCE_image-620x413.png)
Director of Shared Channels Experience, Cheryl Stevens, looks back on the first year for her team and their ambitions to improve user experiences, create a detailed view of the user and improving security.