What role does analytics play in improving our digital services? Digital Performance Analyst Jenny Murray talks through her role in preparing the New Style Jobseeker's Allowance service for assessment.
Jenny Murray, digital performance analyst, DWP Digital
Jenny Murray and Ian Thomson tell us how their team built the DWP Authenticate service to help third parties safely and securely sign into an internal DWP system so they can carry out their work.
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About DWP Digital
At the Department for Work and Pensions (DWP), we blog about how we are transforming the public services that millions of people rely on.
Work for us
- Using Analytics to improve a new digital service 6 August 2020
- Our Digital Voices six months on: new challenges, new ways of working and finding a balance 3 August 2020
- Our experience so far working in DWP Digital’s user research community 30 July 2020
- Designing to improve a live pension service 17 July 2020
- 100% coverage, an increase in online users and award nominations for Tell Us Once 17 July 2020