Business Analyst

How user researchers and business analysts work together to make a difference for users

Two female colleagues collaborating in front of a whiteboard

User researchers and business analysts play important roles in an agile team. Working closely together benefits the users.

Made in Sheffield: how we built the DWP Authenticate digital service

Screen shot of the Authenticate signing in window asking the user for their email address and password

Jenny Murray and Ian Thomson tell us how their team built the DWP Authenticate service to help third parties safely and securely sign into an internal DWP system so they can carry out their work.