GOV.UK
How we approach research with vulnerable users
In this blog-post Mel a user researcher talks about how we can support people at a really difficult time of their life.
User research
Making sure digital services are part of an end to end user experience
Digital services are part a much wider end-to-end user experience. Jude Eccles explains why user research in the context of the wider service is so important.
Five tips for working across teams to make user research more efficient
Planning to collaborate on user research with colleagues in a different team? Find out 5 top tips to make it a success.
Five insights from my research with assistive technology users
Jude Eccles shares five takeaways from qualitative and quantative research with users of assistive technology in DWP.
Three things I learnt from taking the Income Service into beta and beyond
Find out what three main lessons senior user researcher Jason Bell took from developing DWP's digital Income Service.
What I learnt from trialling a ‘speed dating’ approach to user testing
DWP often works with other organisations and companies who help us deliver some of the services we provide.
How we designed for users without having a user interface to test
Hello! I’m Jason, a User Researcher for the Get Citizen Income Information team, part of DWP Digital. I’m part of the team building a back-end system that will help DWP effectively use citizen income data supplied from HM Revenue & …
My user research role models
Hi, I’m Julie Maybury, a user researcher at DWP Digital, soon to be based in our new Manchester hub. I’ve been working in this role for nearly two years now.
How understanding problems helps us to help users
I was recently asked to talk at the annual Visiting Service Stakeholder Conference about the research I’d done as part of the Discovery stage for the Visiting Service Digital Project.
Making it easier to book meeting rooms
I’m Craig Abbott, an interaction designer based at DWP Digital's Newcastle hub. Since joining DWP in 2015, I’ve heard people mention how hard it is to book a meeting room. Something that should be so simple is often a series …