Sometimes it's not possible to speak to users directly when carrying out user research. Find out how researching with proxy users helps provide valuable insight.
User researchers and business analysts play important roles in an agile team. Working closely together benefits the users.
In this blog-post Mel a user researcher talks about how we can support people at a really difficult time of their life.
Digital services are part a much wider end-to-end user experience. Jude Eccles explains why user research in the context of the wider service is so important.
Planning to collaborate on user research with colleagues in a different team? Find out 5 top tips to make it a success.
Jude Eccles shares five takeaways from qualitative and quantative research with users of assistive technology in DWP.
Find out what three main lessons senior user researcher Jason Bell took from developing DWP's digital Income Service.
DWP often works with other organisations and companies who help us deliver some of the services we provide.
Hello! I’m Jason, a User Researcher for the Get Citizen Income Information team, part of DWP Digital. I’m part of the team building a back-end system that will help DWP effectively use citizen income data supplied from HM Revenue & …
Hi, I’m Julie Maybury, a user researcher at DWP Digital, soon to be based in our new Manchester hub. I’ve been working in this role for nearly two years now.