In this blog-post Mel a user researcher talks about how we can support people at a really difficult time of their life.
Digital services are part a much wider end-to-end user experience. Jude Eccles explains why user research in the context of the wider service is so important.
Planning to collaborate on user research with colleagues in a different team? Find out 5 top tips to make it a success.
Jude Eccles shares five takeaways from qualitative and quantative research with users of assistive technology in DWP.
Find out what three main lessons senior user researcher Jason Bell took from developing DWP's digital Income Service.
DWP often works with other organisations and companies who help us deliver some of the services we provide.
Hello! I’m Jason, a User Researcher for the Get Citizen Income Information team, part of DWP Digital. I’m part of the team building a back-end system that will help DWP effectively use citizen income data supplied from HM Revenue & …
Hi, I’m Julie Maybury, a user researcher at DWP Digital, soon to be based in our new Manchester hub. I’ve been working in this role for nearly two years now.
I was recently asked to talk at the annual Visiting Service Stakeholder Conference about the research I’d done as part of the Discovery stage for the Visiting Service Digital Project.
I’m Craig Abbott, an interaction designer based at DWP Digital's Newcastle hub. Since joining DWP in 2015, I’ve heard people mention how hard it is to book a meeting room. Something that should be so simple is often a series …