DWP often works with other organisations and companies who help us deliver some of the services we provide. I’m a senior user researcher working on a new service that will help these third parties carry out their work delivering DWP …
Hello! I’m Jason, a User Researcher for the Get Citizen Income Information team, part of DWP Digital. I’m part of the team building a back-end system that will help DWP effectively use citizen income data supplied from HM Revenue & …
Hi, I’m Julie Maybury, a user researcher at DWP Digital, soon to be based in our new Manchester hub. I’ve been working in this role for nearly two years now.
I was recently asked to talk at the annual Visiting Service Stakeholder Conference about the research I’d done as part of the Discovery stage for the Visiting Service Digital Project.
I’m Craig Abbott, an interaction designer based at DWP Digital's Newcastle hub. Since joining DWP in 2015, I’ve heard people mention how hard it is to book a meeting room. Something that should be so simple is often a series …
I’m Tom Adams, the user researcher on a service to support DWP’s Fraud and Error staff. Our service will have around 5,000 users spread around the country, investigating error and fraud in benefit claims. This could be a couple of …
Hi, I’m Jessie Ferguson, a user researcher at DWP Digital in Newcastle. I recently attended Leeds GovJam for the first time.
Hi, I’m Jude Eccles, a user researcher at DWP based in Stockport. I’ve worked on digital projects for three years. In my role I’m used to working in relatively short design sprints, and tight deadlines are common when organising research …
Hi I’m Priya Patel, and I’ve been a User Researcher in DWP Digital for around nine months.
Chloe Westerman and Jo O’Keefe both recently graduated from the Department for Work and Pensions' (DWP) intensive digital training programme, the DWP Digital Academy. They now work as user researchers on some of DWP's digital projects, such as Check Your State …
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