User research

What I learnt from trialling a ‘speed dating’ approach to user testing

Posted by: Jane Hall, Posted on: 10 August 2018 - Categories: Service Design, User research

DWP often works with other organisations and companies who help us deliver some of the services we provide.

How we designed for users without having a user interface to test

Posted by: Jason Bell, Posted on: 20 April 2018 - Categories: Get Citizen Income Information, User research

Hello! I’m Jason, a User Researcher for the Get Citizen Income Information team, part of DWP Digital. I’m part of the team building a back-end system that will help DWP effectively use citizen income data supplied from HM Revenue & …

My user research role models

Posted by: Julie Maybury, User Researcher, DWP Digital, Posted on: 24 November 2017 - Categories: DWP Digital, User research

Hi, I’m Julie Maybury, a user researcher at DWP Digital, soon to be based in our new Manchester hub. I’ve been working in this role for nearly two years now.

How understanding problems helps us to help users

Posted by: Jude Eccles, Posted on: 30 October 2017 - Categories: Agile development, User research

I was recently asked to talk at the annual Visiting Service Stakeholder Conference about the research I’d done as part of the Discovery stage for the Visiting Service Digital Project.

Making it easier to book meeting rooms

Posted by: Craig Abbott, Posted on: 15 August 2017 - Categories: Interaction Design, User research

I’m Craig Abbott, an interaction designer based at DWP Digital's Newcastle hub. Since joining DWP in 2015, I’ve heard people mention how hard it is to book a meeting room. Something that should be so simple is often a series …

Using cartoons as a user research tool

Posted by: Tom Adams, Posted on: 7 August 2017 - Categories: Error and Debt, User research

I’m Tom Adams, the user researcher on a service to support DWP’s Fraud and Error staff. Our service will have around 5,000 users spread around the country, investigating error and fraud in benefit claims. This could be a couple of …

Putting user research into practice at Leeds GovJam

Posted by: Jessie Ferguson, Posted on: 27 July 2017 - Categories: Service Design, User research

Hi, I’m Jessie Ferguson, a user researcher at DWP Digital in Newcastle. I recently attended Leeds GovJam for the first time.

What we learned from a week-long design sprint

Posted by: Jude Eccles, Posted on: 11 July 2017 - Categories: Agile development, Business Transformation, Digital Service, Digital transformation, User research

Hi, I’m Jude Eccles, a user researcher at DWP based in Stockport. I’ve worked on digital projects for three years. In my role I’m used to working in relatively short design sprints, and tight deadlines are common when organising research …

Meet Priya one of our User Researchers

Posted by: Priya Patel DWP Digital User Researcher, Posted on: 7 April 2017 - Categories: DWP Digital, User research, Women in Technology

Hi I’m Priya Patel, and I’ve been a User Researcher in DWP Digital for around nine months.

What we’ve learned as user researchers in DWP

Posted by: Chloe Westerman and Jo O'Keefe, Posted on: 15 August 2016 - Categories: Business Transformation, Check your State Pension, DWP Digital Capability Building, User research

Chloe Westerman and Jo O’Keefe both recently graduated from the Department for Work and Pensions' (DWP) intensive digital training programme, the DWP Digital Academy. They now work as user researchers on some of DWP's digital projects, such as Check Your State …