GOV.UK
What I learnt from trialling a ‘speed dating’ approach to user testing
DWP often works with other organisations and companies who help us deliver some of the services we provide.
User research
How we designed for users without having a user interface to test
Hello! I’m Jason, a User Researcher for the Get Citizen Income Information team, part of DWP Digital. I’m part of the team building a back-end system that will help DWP effectively use citizen income data supplied from HM Revenue & …
My user research role models
Hi, I’m Julie Maybury, a user researcher at DWP Digital, soon to be based in our new Manchester hub. I’ve been working in this role for nearly two years now.
How understanding problems helps us to help users
I was recently asked to talk at the annual Visiting Service Stakeholder Conference about the research I’d done as part of the Discovery stage for the Visiting Service Digital Project.
Making it easier to book meeting rooms
I’m Craig Abbott, an interaction designer based at DWP Digital's Newcastle hub. Since joining DWP in 2015, I’ve heard people mention how hard it is to book a meeting room. Something that should be so simple is often a series …
Using cartoons as a user research tool
I’m Tom Adams, the user researcher on a service to support DWP’s Fraud and Error staff. Our service will have around 5,000 users spread around the country, investigating error and fraud in benefit claims. This could be a couple of …
Putting user research into practice at Leeds GovJam
Hi, I’m Jessie Ferguson, a user researcher at DWP Digital in Newcastle. I recently attended Leeds GovJam for the first time.
What we learned from a week-long design sprint
Hi, I’m Jude Eccles, a user researcher at DWP based in Stockport. I’ve worked on digital projects for three years. In my role I’m used to working in relatively short design sprints, and tight deadlines are common when organising research …
Meet Priya one of our User Researchers
Hi I’m Priya Patel, and I’ve been a User Researcher in DWP Digital for around nine months.
What we’ve learned as user researchers in DWP
Chloe Westerman and Jo O’Keefe both recently graduated from the Department for Work and Pensions' (DWP) intensive digital training programme, the DWP Digital Academy. They now work as user researchers on some of DWP's digital projects, such as Check Your State …