Podcast: Improving services with user research
In the final episode of the DWP Digital podcast for 2021, hear all about how we're improving our services through user research.
User research
Why we speak our users’ language
Posted by:
Jo Schofield, content designer, Posted on:
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Categories:
Content Design, Content Designer, User research
In our second blog on Universal Credit for Services Week 2021, Jo Schofield talks us through a simple change which helped to make the service easier to understand for our users.
Designing to improve a live pension service
Posted by:
Anna Khoury, user researcher, DWP Digital and Jane McFadyen, content designer, BPDTS Ltd, Posted on:
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Categories:
Content Design, Content Designer, User research
How user research and content design worked to improve the live pension service Check your State Pension
10 tips for running effective user research workshops
User researcher Jude Eccles regularly uses workshops with stakeholders. Read her 10 tips for making the most of workshops to help with a a digital team's user research.
How we do user research when we can’t speak to real users
Posted by:
Saransh Gupta, user researcher, DWP Digital and Elli Panagopoulos, senior user researcher, DWP Digital, Posted on:
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Categories:
DWP Digital, Product Design, User research
Sometimes it's not possible to speak to users directly when carrying out user research. Find out how researching with proxy users helps provide valuable insight.
How user researchers and business analysts work together to make a difference for users
Posted by:
Jamie Toyne, head of business analysis, DWP Digital and Euan Gillespie, head of user research, DWP Digital, Posted on:
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Categories:
Agile development, agile teams, Business Analyst, Collaboration, DWP Digital, Product Design, User research
User researchers and business analysts play important roles in an agile team. Working closely together benefits the users.
How we approach research with vulnerable users
In this blog-post Mel a user researcher talks about how we can support people at a really difficult time of their life.
Making sure digital services are part of an end to end user experience
Posted by:
Jude Eccles, user researcher, DWP Digital, Posted on:
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Categories:
Apply for Direct Rent Payments, Service Design, User research
Digital services are part a much wider end-to-end user experience. Jude Eccles explains why user research in the context of the wider service is so important.
Five tips for working across teams to make user research more efficient
Posted by:
Saransh Gupta, user researcher, DWP Digital, Posted on:
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Categories:
DWP Digital, User research
Planning to collaborate on user research with colleagues in a different team? Find out 5 top tips to make it a success.
Five insights from my research with assistive technology users
Posted by:
Jude Eccles, user researcher, DWP Digital, Posted on:
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Categories:
Accessibility, User research
Jude Eccles shares five takeaways from qualitative and quantative research with users of assistive technology in DWP.