Hi, I’m Jude Eccles, a user researcher at DWP based in Stockport. I’ve worked on digital projects for three years. In my role I’m used to working in relatively short design sprints, and tight deadlines are common when organising research …
Hi I’m Priya Patel, and I’ve been a User Researcher in DWP Digital for around nine months.
Chloe Westerman and Jo O’Keefe both recently graduated from the Department for Work and Pensions' (DWP) intensive digital training programme, the DWP Digital Academy. They now work as user researchers on some of DWP's digital projects, such as Check Your State …
I’m Sophie Lambert and I’m the user researcher on the Secure Communications service. It’s my job to try to work out what we can do to make some of our most vulnerable users’ lives a little bit easier. People who …
When the invite to Leeds GovJam landed in my inbox, I was intrigued but unsure what to expect. A quick google search was it all it took to realise GovJam was definitely worthwhile - a global event which brings together …
This week in DWP we've highlighted the work of user researchers with a series of tweets and links @DigitalDWP explaining how - and why - we put user needs first when developing digital services. We've shared top user research tips, talked …
Talking to customers about what they need from a service? That’s the Agile way of working, and I’m now a total convert. I’m part of the team looking at transforming the Budgeting Loan from a paper-based application into a digital …
We’ve been transforming the current paper-based Budgeting Loan Application process. It currently takes, on average, 22 days to apply and receive the payment. In designing the new service, we’ve challenged ourselves about the questions we need to ask our users. …
My name is Simon and I’m the user researcher on the Digital Personal Independence Payment Claim. We’re developing the new service, researching and testing with users as we go. I’m writing this blog to try to reach as many people as I can …
In the UK an estimated 5 million workplace and personal pensions are missing or unclaimed – these are worth around £3 billion. The Pension Tracing Service (PTS) provides people with the information they need so they can get in touch …
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