Planning to collaborate on user research with colleagues in a different team? Find out 5 top tips to make it a success.
Jude Eccles shares five takeaways from qualitative and quantative research with users of assistive technology in DWP.
Find out what three main lessons senior user researcher Jason Bell took from developing DWP's digital Income Service.
DWP often works with other organisations and companies who help us deliver some of the services we provide.
Hello! I’m Jason, a User Researcher for the Get Citizen Income Information team, part of DWP Digital. I’m part of the team building a back-end system that will help DWP effectively use citizen income data supplied from HM Revenue & …
Hi, I’m Julie Maybury, a user researcher at DWP Digital, soon to be based in our new Manchester hub. I’ve been working in this role for nearly two years now.
I was recently asked to talk at the annual Visiting Service Stakeholder Conference about the research I’d done as part of the Discovery stage for the Visiting Service Digital Project.
I’m Craig Abbott, an interaction designer based at DWP Digital's Newcastle hub. Since joining DWP in 2015, I’ve heard people mention how hard it is to book a meeting room. Something that should be so simple is often a series …
I’m Tom Adams, the user researcher on a service to support DWP’s Fraud and Error staff. Our service will have around 5,000 users spread around the country, investigating error and fraud in benefit claims. This could be a couple of …
Hi, I’m Jessie Ferguson, a user researcher at DWP Digital in Newcastle. I recently attended Leeds GovJam for the first time.