In our second blog on Universal Credit for Services Week 2021, Jo Schofield talks us through a simple change which helped to make the service easier to understand for our users.
How user research and content design worked to improve the live pension service Check your State Pension
User researcher Jude Eccles regularly uses workshops with stakeholders. Read her 10 tips for making the most of workshops to help with a a digital team's user research.
Sometimes it's not possible to speak to users directly when carrying out user research. Find out how researching with proxy users helps provide valuable insight.
User researchers and business analysts play important roles in an agile team. Working closely together benefits the users.
In this blog-post Mel a user researcher talks about how we can support people at a really difficult time of their life.
Digital services are part a much wider end-to-end user experience. Jude Eccles explains why user research in the context of the wider service is so important.
Planning to collaborate on user research with colleagues in a different team? Find out 5 top tips to make it a success.
Jude Eccles shares five takeaways from qualitative and quantative research with users of assistive technology in DWP.
Find out what three main lessons senior user researcher Jason Bell took from developing DWP's digital Income Service.