Good service design isn't done in isolation. Find out the 5 things business analyst Kathryn learnt from working closely with the DWP content design community.
What's the best language to use with users when they're dealing with a death of a family member? Content designer Simon Bramble explains what he's learnt from working on the Bereavement Support Payment service.
Lead content designer John Turnbull explains how content for the Universal Credit digital service is created and managed.
Gavin Elliot, head of interaction design at DWP Digital reveals what's going on around our Digital hubs this week to mark Services Week - five days of activities putting the spotlight on service design.