Good service design isn't done in isolation. Find out the 5 things business analyst Kathryn learnt from working closely with the DWP content design community.
Kathryn Baxendale, business analyst, DWP Digital
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About DWP Digital
We are Digital With Purpose. That’s digital with people, passion and progress at our heart.
We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).
Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.