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Service Manager

Learning and sharing in DWP during Services Week 2020

Services Week 3 to 7 February 2020

Gavin Elliot, head of interaction design at DWP Digital reveals what's going on around our Digital hubs this week to mark Services Week - five days of activities putting the spotlight on service design.

How we are treating online forms as services with user needs

Posted by: , Posted on: - Categories: Business Transformation, Service Manager
Zoe Gould, Service Manager

When I joined DWP as a Service Manager just under a year ago, the first thing I got tasked with was ‘digitalising the Department’s forms’. Which sounds like an easy job, yes? Except not really, and for several different reasons! …