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Zoe Gould, Service Manager

Zoe Gould, Head of Product, DWP Digital

Collaborating across government – and the private sector – at Transforming Together

Kevin Cunnington from GDS addresses delegates during Transforming Together

Together with other departments from across government DWP recently attended the Transforming Together event in London.

Building the product manager community across government

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A Product People breakout session at DWP's recent Product Manager event

Last month DWP hosted the first get-together for the cross-government product management community. It was a brilliant day - inspiring speakers, excellent discussions and lots of knowledge shared amongst a community of people meeting up for the first time. This …

How we are treating online forms as services with user needs

Posted by: , Posted on: - Categories: Business Transformation, Service Manager
Zoe Gould, Service Manager

When I joined DWP as a Service Manager just under a year ago, the first thing I got tasked with was ‘digitalising the Department’s forms’. Which sounds like an easy job, yes? Except not really, and for several different reasons! …