Good service design isn't done in isolation. Find out the 5 things business analyst Kathryn learnt from working closely with the DWP content design community.
What's the best language to use with users when they're dealing with a death of a family member? Content designer Simon Bramble explains what he's learnt from working on the Bereavement Support Payment service.
Lead content designer John Turnbull explains how content for the Universal Credit digital service is created and managed.
Gavin Elliot, head of interaction design at DWP Digital reveals what's going on around our Digital hubs this week to mark Services Week - five days of activities putting the spotlight on service design.
Content designer Adele Murray explains the importance of designing content for the whole user journey and shares insight on how we did this for Get your State Pension.
A Welsh-language version of the Universal Credit online service has been launched. Content designer John Turnbull explains how content for the Credyd Cynhwysol service was developed.
I'm Melanie Cannon, and I lead the Content Design team at DWP Digital. Over the last two years we've established a team of content specialists, who work closely with interaction designers, user researchers, front-end developers and service designers.
I'm Melanie Cannon, lead content designer at DWP Digital. Our Content Design team at DWP Digital has been collaborating across our product and design community to help service teams define their focus.
Hi, I’m Poppy. I joined the Digital Engagement team as a content designer in June 2016. Since I joined the team, I’ve worked with many experienced content designers. They’ve given me some brilliant advice along the way, and in turn …
Although I’ve been told previously that people who have grown up using British Sign Language (BSL) as their first language would struggle with English I hadn’t seen it so strikingly as I did in a user research session at East …