In our second blog on Universal Credit for Services Week 2021, Jo Schofield talks us through a simple change which helped to make the service easier to understand for our users.
As part of Services Week 2021, content designer Claire Perry writes about how 'smart answers' have helped to improve the experience for claimants having money taken off their Universal Credit payments.
How user research and content design worked to improve the live pension service Check your State Pension
Jim Smith is a DWP content designer - find out how his team have been working on vital GOV.UK content for citizens during the COVID-19 period.
Good service design isn't done in isolation. Find out the 5 things business analyst Kathryn learnt from working closely with the DWP content design community.
What's the best language to use with users when they're dealing with a death of a family member? Content designer Simon Bramble explains what he's learnt from working on the Bereavement Support Payment service.
Lead content designer John Turnbull explains how content for the Universal Credit digital service is created and managed.
Gavin Elliot, head of interaction design at DWP Digital reveals what's going on around our Digital hubs this week to mark Services Week - five days of activities putting the spotlight on service design.
Content designer Adele Murray explains the importance of designing content for the whole user journey and shares insight on how we did this for Get your State Pension.
A Welsh-language version of the Universal Credit online service has been launched. Content designer John Turnbull explains how content for the Credyd Cynhwysol service was developed.