GOV.UK
Designing letters as part of the whole user journey
Content designer Adele Murray explains the importance of designing content for the whole user journey and shares insight on how we did this for Get your State Pension.
Content Designer
Credyd Cynhwysol: Universal Credit in Welsh
A Welsh-language version of the Universal Credit online service has been launched. Content designer John Turnbull explains how content for the Credyd Cynhwysol service was developed.
Growing our Content Design team
I'm Melanie Cannon, and I lead the Content Design team at DWP Digital. Over the last two years we've established a team of content specialists, who work closely with interaction designers, user researchers, front-end developers and service designers.
Helping teams define their focus
I'm Melanie Cannon, lead content designer at DWP Digital. Our Content Design team at DWP Digital has been collaborating across our product and design community to help service teams define their focus.
Learning and sharing at ConCon4
Hi, I’m Poppy. I joined the Digital Engagement team as a content designer in June 2016. Since I joined the team, I’ve worked with many experienced content designers. They’ve given me some brilliant advice along the way, and in turn …
Designing for deaf people when English is the second language
Although I’ve been told previously that people who have grown up using British Sign Language (BSL) as their first language would struggle with English I hadn’t seen it so strikingly as I did in a user research session at East …
Overheard in my first 2 weeks as a Senior Content Designer in Digital DWP
I’ve just come to the end of my first 2 weeks as Senior Content Designer at DWP. Between getting to grips with new systems, acronyms and style guides, I’ve met a whole host of talented digital colleagues. Here are 3 things …