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Anna Khoury - user researcher, Pensions Tracing Service

Anna Khoury, user researcher, DWP Digital

User Researcher, DWP Digital

How user research is shaping the Pensions Tracing Service

Posted by: , Posted on: - Categories: DWP Digital Capability Building, User research
Prototype digital Pensions Tracing Service

In the UK an estimated 5 million workplace and personal pensions are missing or unclaimed – these are worth around £3 billion. The Pension Tracing Service (PTS) provides people with the information they need so they can get in touch …

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We are Digital With Purpose. That’s digital with people, passion and progress at our heart.

We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).

Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.

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