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Anna Khoury - user researcher, Pensions Tracing Service

Anna Khoury, user researcher, DWP Digital

User Researcher, DWP Digital

How user research is shaping the Pensions Tracing Service

Prototype digital Pensions Tracing Service

In the UK an estimated 5 million workplace and personal pensions are missing or unclaimed – these are worth around £3 billion. The Pension Tracing Service (PTS) provides people with the information they need so they can get in touch …