All of our services have to go through a Government Digital Services assessment before going live, but what's this experience like? User researcher Garrett Stettler talks us through his first assessment, which had to be conducted remotely during lockdown.
What role does analytics play in improving our digital services? Digital Performance Analyst Jenny Murray talks through her role in preparing the New Style Jobseeker's Allowance service for assessment.
The New Style JSA digital service was launched in March, just before lockdown. Find out how the new service processed more than 200,000 claims in 8 weeks and the 5 lessons the team learned.