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Universal Credit

How making our user journey longer made things better for users

Posted by: , Posted on: - Categories: Product Owner, Service Design, Universal Credit
Map of user journey on whiteboard

Product owner Karen Gibson talks about how her team simplified the interview process for work coaches by creating a new process featuring a ten-minute evidence gather which replaces a 60-minute interview.

What we learned while improving accessibility

Here in the Department for Work and Pensions (DWP) we're building services that should be fully accessible to everyone. As a front-end developer for Universal Credit, I'm part of the team helping to make this goal a reality. Right from the time I …

Learning through prototyping: tools for Universal Credit claimants

Posted by: and , Posted on: - Categories: Universal Credit

We’ve been looking at some new ways of helping claimants and our operational staff to visualise looking for work in new ways. There are lots of variables to take into account when finding work. Things like: • understanding the type of …

Universal Credit Digital Service: building new skills

Posted by: , Posted on: - Categories: Agile development, Software Development, Technical Architecture, Universal Credit

The Universal Credit Digital Service is helping build new skills, both for the claimants using it, and for the technical team building it. Universal Credit Digital Service video transcript Rob Thompson, Universal Credit Digital Service “UC digital is a flagship project, …