Business Design

Tunnelling forward via DWP's Service Design Forum

My friend and colleague Andrew Besford and I have been talking about tunnelling forwards from today (me) and tunnelling backwards from our 2020 vision (Andrew). In his recent Sprint DWP presentations, Andrew even used a photo of the breakthrough moment of …

How we're using principles to guide our transformation journey

In my last blog I wrote about Business Transformation in DWP.  We are leading a step change in the way that the whole of DWP operates. That means delivering the policy intent and the service citizens expect from government, in …