GOV.UK
Designing services with Service Designers
I’m Ben Holliday, I lead the user centred design team at DWP Digital. Over the last three years we’ve been hiring designers to help us deliver user centred products and services.
Ben Holliday
Head of User Experience Design
Cross Government Design Meeting visits Leeds
The Cross Government Design meeting took place recently, with more than 60 people gathering at Digital DWP. This was the 9th gathering of designers from across government, along with designers from the Government Digital Service (GDS). It was also the …
Learning by doing at GovJam
This week Digital DWP is sponsoring Leeds GovJam 2015. GovJam is a global event. It’s for anyone and everyone with an interest in public services and making them better. We think this event is a good fit for us. I …
Digital Academy: The importance of ‘insights’
In my previous Digital Academy blog post, I wrote about how to get started with discovery research. Ideally your team will have been part of this process, getting involved with research and taking part in analysis sessions. For people like …
Digital Academy: Understanding the problem
At the start of a project in ‘Discovery’ your team’s job is to learn as much as possible about what your users need to do. Your goal is to understand the user needs for the service before you start to …
Introducing our new digital design roles
As part of our digital transformation we’re looking for people to work with us in new digital design roles. Our aim is to build DWP digital services for GOV.UK that are so good, people prefer to use them over the …
Improving the Carer’s Allowance guide
Back in December, Amy wrote on the GDS design notes blog about start pages within guides: Lots of users navigate to start pages for services through content on GOV.UK, which means start pages repeat information they may already have read …