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Business Transformation

What we learned from a week-long design sprint

Hi, I’m Jude Eccles, a user researcher at DWP based in Stockport. I’ve worked on digital projects for three years. In my role I’m used to working in relatively short design sprints, and tight deadlines are common when organising research …

What we’ve learned as user researchers in DWP

Chloe and Jo at the kanban in DWP's Leeds transformation hub

Chloe Westerman and Jo O’Keefe both recently graduated from the Department for Work and Pensions' (DWP) intensive digital training programme, the DWP Digital Academy. They now work as user researchers on some of DWP's digital projects, such as Check Your State …

Designing for deaf people when English is the second language

Posted by: , Posted on: - Categories: Business Transformation, Business Transformation Group, Content Designer

Although I’ve been told previously that people who have grown up using British Sign Language (BSL) as their first language would struggle with English I hadn’t seen it so strikingly as I did in a user research session at East …

Find Pension Contact Details is now Live

I was Delivery Manager on the Find Pension Contact Details service, which is now Live. That puts me in a DWP club with two members, with Carer's Allowance Digital Service holding membership since 2014. We have 10 services in beta, …

Our take on race and gender diversity at conferences and events

Posted by: , Posted on: - Categories: Business Transformation, Diversity
Colleagues on stage at a recent event

We read Stephen Foreshew-Cain’s blog about GDS and gender diversity at conferences and events and we cheered, loudly. The Engage team in the DWP Business Transformation Group designs and runs all of our external and internal engagement activities. Conferences and …

How we are treating online forms as services with user needs

Posted by: , Posted on: - Categories: Business Transformation, Service Manager
Zoe Gould, Service Manager

When I joined DWP as a Service Manager just under a year ago, the first thing I got tasked with was ‘digitalising the Department’s forms’. Which sounds like an easy job, yes? Except not really, and for several different reasons! …

How we’re keeping DWP’s business transformation on track

Business Design Authority

As we’ve said at our recent transformation events, business transformation is about having a vision and making sure everyone is working towards it. Transforming government is no different. At DWP we have continued to deliver our major welfare reform agenda, but …

What the private beta means to the Personal Independence Payment (PIP) digital claim team

Posted by: , Posted on: - Categories: Business Transformation
PIP digital claim team

The Personal Independence Payment (PIP) digital claim went into private beta on 6 October. Although we’re not taking real claims yet, it means that some potential users can see what we’ve been building.