10 tips for running effective user research workshops
User researcher Jude Eccles regularly uses workshops with stakeholders. Read her 10 tips for making the most of workshops to help with a a digital team's user research.
Jude Eccles, user researcher, DWP Digital
Making sure digital services are part of an end to end user experience
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Jude Eccles, user researcher, DWP Digital, Posted on:
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Categories:
Apply for Direct Rent Payments, Service Design, User research
Digital services are part a much wider end-to-end user experience. Jude Eccles explains why user research in the context of the wider service is so important.
Five insights from my research with assistive technology users
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Jude Eccles, user researcher, DWP Digital, Posted on:
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Categories:
Accessibility, User research
Jude Eccles shares five takeaways from qualitative and quantative research with users of assistive technology in DWP.
How understanding problems helps us to help users
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Jude Eccles, user researcher, DWP Digital, Posted on:
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Categories:
Agile development, User research
I was recently asked to talk at the annual Visiting Service Stakeholder Conference about the research I’d done as part of the Discovery stage for the Visiting Service Digital Project.
What we learned from a week-long design sprint
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Jude Eccles, user researcher, DWP Digital, Posted on:
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Categories:
Agile development, Business Transformation, Digital Service, Digital transformation, User research
Hi, I’m Jude Eccles, a user researcher at DWP based in Stockport. I’ve worked on digital projects for three years. In my role I’m used to working in relatively short design sprints, and tight deadlines are common when organising research …