Digital services are part a much wider end-to-end user experience. Jude Eccles explains why user research in the context of the wider service is so important.
Jude Eccles, user researcher, DWP Digital
Jude Eccles shares five takeaways from qualitative and quantative research with users of assistive technology in DWP.
I was recently asked to talk at the annual Visiting Service Stakeholder Conference about the research I’d done as part of the Discovery stage for the Visiting Service Digital Project.
Hi, I’m Jude Eccles, a user researcher at DWP based in Stockport. I’ve worked on digital projects for three years. In my role I’m used to working in relatively short design sprints, and tight deadlines are common when organising research …