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user experience

Seven tips for transforming service journeys

Gavin Elliott, Design Lead, DWP Digital, 13 October 2020 - Service Design, user centred, user experience

Gavin Elliott, Design Lead of the Shared Channels Experience Directorate at DWP Digital talks about the journey we've been on to transform service journeys for our users.

Rising to the challenge of our transformation

Simon McKinnon, Chief Digital and Information Officer, 7 October 2019 - Collaboration, Digital transformation, DWP Digital, reuse, user centred, user experience

On the eve of a series of conferences for DWP Digital colleagues, Interim Chief Digital and Information Officer Simon McKinnon explains how he wants to increase the pace and scale of our transformation.

About DWP Digital

We are Digital With Purpose. That’s digital with people, passion and progress at our heart.

We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).

Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.

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