Sometimes it's not possible to speak to users directly when carrying out user research. Find out how researching with proxy users helps provide valuable insight.
Elli Panagopoulos, senior user researcher, DWP Digital
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About DWP Digital
At the Department for Work and Pensions (DWP), we blog about how we are transforming the public services that millions of people rely on.
Work for us
- The strategic architecture behind our Digital Future 11 August 2022
- Ensuring everyone has access to work 29 July 2022
- Podcast: Transforming our cloud hosting 19 July 2022
- Designing accessible services: don’t exclude the neurodiverse 30 June 2022
- Launching our ‘Women in Data’ network 9 June 2022