How we do user research when we can’t speak to real users
Posted by:
Saransh Gupta, user researcher, DWP Digital and Elli Panagopoulos, senior user researcher, DWP Digital, Posted on:
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Categories:
DWP Digital, Product Design, User research
![A list of options from a digital service prototype asking users to click don't speak English well, are bad at reading, need contacting in a special way, need to change an appointment, or have mobility issues.](https://dwpdigital.blog.gov.uk/wp-content/uploads/sites/197/2019/10/Proto2-620x413.png)
Sometimes it's not possible to speak to users directly when carrying out user research. Find out how researching with proxy users helps provide valuable insight.