Elli Panagopoulos, senior user researcher, DWP Digital

How we do user research when we can’t speak to real users

Posted by: Saransh Gupta, user researcher, DWP Digital and Elli Panagopoulos, senior user researcher, DWP Digital, Posted on: 26 September 2019 - Categories: DWP Digital, Product Design, User research

Sometimes it's not possible to speak to users directly when carrying out user research. Find out how researching with proxy users helps provide valuable insight.