Digital Service
I was Delivery Manager on the Find Pension Contact Details service, which is now Live. That puts me in a DWP club with two members, with Carer's Allowance Digital Service holding membership since 2014. We have 10 services in beta, …
Here in the Department for Work and Pensions (DWP) we're building services that should be fully accessible to everyone. As a front-end developer for Universal Credit, I'm part of the team helping to make this goal a reality. Right from the time I …
The Apply for a Budgeting Loan service is now six weeks into private beta. Users can apply for a budgeting loan using internet access devices in a Jobcentre Plus office in Chesterfield. Internet access devices allow users to access the …
We’ve been looking at some new ways of helping claimants and our operational staff to visualise looking for work in new ways. There are lots of variables to take into account when finding work. Things like: • understanding the type of …
The Universal Credit Digital Service is helping build new skills, both for the claimants using it, and for the technical team building it. Universal Credit Digital Service video transcript Rob Thompson, Universal Credit Digital Service “UC digital is a flagship project, …
Business transformation is about having a vision and making sure everyone is working towards it. Digital has a big role to play in transformation, but it's not the only answer. Chris and Michala, Product Owners at DWP, explain how user …
We’ve been transforming the current paper-based Budgeting Loan Application process. It currently takes, on average, 22 days to apply and receive the payment. In designing the new service, we’ve challenged ourselves about the questions we need to ask our users. …
