Digital Service

How mission statements can help product managers across government

Rachel Woods, product owner, DWP Digital

I’m Rachel Woods, a senior product owner at DWP Digital. At the recent cross-government event for product managers in Leeds (hosted by HMRC) I was asked to talk about mission statements.

What we learned from a week-long design sprint

Hi, I’m Jude Eccles, a user researcher at DWP based in Stockport. I’ve worked on digital projects for three years. In my role I’m used to working in relatively short design sprints, and tight deadlines are common when organising research …

Sharing our story across government with the GDS roadshows

GDS Roadshow - Leeds

Following the publication of the Government Transformation Strategy, Government Digital Service (GDS) have been visiting departments round the country in a series of roadshows. We hosted two of the roadshows – in Newcastle and Leeds – and it was a …

The Digital Claimant and Activity Messaging Service one year on

I'm Geraint Williams, Product Owner for DWP's Digital Claimant and Activity Messaging Service (DCAMS) which was launched just over a year ago.  The cloud-hosted digital application enables 20,000 Jobcentre Plus work coaches to manage their caseload more effectively, and has improved the …

Find Pension Contact Details is now Live

I was Delivery Manager on the Find Pension Contact Details service, which is now Live. That puts me in a DWP club with two members, with Carer's Allowance Digital Service holding membership since 2014. We have 10 services in beta, …