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Angela Hilton, DWP Digital

How we’re improving payment account validation

Posted by: , Posted on: - Categories: DWP Digital, Error and Debt, Payment services, Product Design
Angela and her team taking part in an MSTeams meeting image shows a screen capture of the collaboration view

Validating payment accounts is just one simple thing we can do to increase confidence that a payment will be successful. Like all good product journeys, Angela's team set out to find out what the problems were with the existing solutions, and if there were opportunities to make things more effective.

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