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Carer's Allowance Digital Service

Posts about the development and continuous iteration of the new Carer's Allowance digital service.

For staff, with staff - Improving the digital back office

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When the Carer’s Allowance Digital Service (CADS) project went through discovery (long before I joined the team), they were asked to build and iterate a first class customer facing service but also begin the transformation of the Carer’s Allowance digital …