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Carers Allowance Phase 2 discovery begins

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We have started a 4-week Discovery exercise for Carers Allowance Phase 2.  A core team of experts from key areas will be locked together in a room in Preston exploring options for transforming the Carers Allowance service by addressing such things as possible replacement of the back-end service. We will also be bringing in subject matter experts as we investigate a wide range of dependent areas before producing a Strategic Outline Business Case for approval.

So far we have defined the vision for a transformed service and started a detailed analysis of the existing end-to-end process for claims and changes of circumstances.

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