Putting user research into practice at Leeds GovJam
Hi, I’m Jessie Ferguson, a user researcher at DWP Digital in Newcastle. I recently attended Leeds GovJam for the first time.
What we learned from a week-long design sprint
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Jude Eccles, user researcher, DWP Digital, Posted on:
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Categories:
Agile development, Business Transformation, Digital Service, Digital transformation, User research
Hi, I’m Jude Eccles, a user researcher at DWP based in Stockport. I’ve worked on digital projects for three years. In my role I’m used to working in relatively short design sprints, and tight deadlines are common when organising research …
What we’ve learned as user researchers in DWP
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Chloe Westerman and Jo O'Keefe, Posted on:
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Categories:
Business Transformation, Check your State Pension, DWP Digital Capability Building, User research
Chloe Westerman and Jo O’Keefe both recently graduated from the Department for Work and Pensions' (DWP) intensive digital training programme, the DWP Digital Academy. They now work as user researchers on some of DWP's digital projects, such as Check Your State …
How user research is helping terminally ill users
I’m Sophie Lambert and I’m the user researcher on the Secure Communications service. It’s my job to try to work out what we can do to make some of our most vulnerable users’ lives a little bit easier. People who …
Designing for deaf people when English is the second language
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Tom Morgan, Posted on:
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Categories:
Business Transformation, Business Transformation Group, Content Designer
Although I’ve been told previously that people who have grown up using British Sign Language (BSL) as their first language would struggle with English I hadn’t seen it so strikingly as I did in a user research session at East …
We need to talk about...designing difficult conversations in services
As the Content Designer and User Researcher working on the Personal Independence Payment (PIP) service - a benefit for people affected by a disability or long-term condition - we discovered early on that users want to tell their own story. …
User research into digital services
Talking to customers about what they need from a service? That’s the Agile way of working, and I’m now a total convert. I’m part of the team looking at transforming the Budgeting Loan from a paper-based application into a digital …
Overheard in my first 2 weeks as a Senior Content Designer in Digital DWP
I’ve just come to the end of my first 2 weeks as Senior Content Designer at DWP. Between getting to grips with new systems, acronyms and style guides, I’ve met a whole host of talented digital colleagues. Here are 3 things …
Can you help us to test our digital service?
My name is Simon and I’m the user researcher on the Digital Personal Independence Payment Claim. We’re developing the new service, researching and testing with users as we go. I’m writing this blog to try to reach as many people as I can …
How user research is shaping the Pensions Tracing Service
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Anna Khoury, user researcher, DWP Digital, Posted on:
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Categories:
DWP Digital Capability Building, User research
In the UK an estimated 5 million workplace and personal pensions are missing or unclaimed – these are worth around £3 billion. The Pension Tracing Service (PTS) provides people with the information they need so they can get in touch …