User Research

What we learned from a week-long design sprint

Hi, I’m Jude Eccles, a user researcher at DWP based in Stockport. I’ve worked on digital projects for three years. In my role I’m used to working in relatively short design sprints, and tight deadlines are common when organising research …

What we’ve learned as user researchers in DWP

Chloe and Jo at the kanban in DWP's Leeds transformation hub

Chloe Westerman and Jo O’Keefe both recently graduated from the Department for Work and Pensions' (DWP) intensive digital training programme, the DWP Digital Academy. They now work as user researchers on some of DWP's digital projects, such as Check Your State …

We need to talk about...designing difficult conversations in services

A screen from the PIP prototype showing how tick boxes help users describe their individual condition

As the Content Designer and User Researcher working on the Personal Independence Payment (PIP) service - a benefit for people affected by a disability or long-term condition - we discovered early on that users want to tell their own story. …