User research into digital services
![Ann Wood, User Researcher](https://dwpdigital.blog.gov.uk/wp-content/uploads/sites/197/2016/01/Ann-1024x1024.jpeg)
Talking to customers about what they need from a service? That’s the Agile way of working, and I’m now a total convert. I’m part of the team looking at transforming the Budgeting Loan from a paper-based application into a digital …