Often the people who need to use government services the most are those who find it the hardest to do so. They don’t want to interact with us - they have to. I’m a Content Designer with the team building …
My name is Simon and I’m the user researcher on the Personal Independence Payment (PIP) Digital project. It’s my job to make sure the team is fully aware and appreciative of who our users are. As Leisa Reichelt wrote recently: “You …
Ben Holliday recently posted a Digital Academy blog called ‘Understanding the problem’. It’s an introduction to understanding the problem when you’re working with a team on a service in discovery. As well as developing a research plan to get started, …
I’m Fiona Speirs, the Head of User Research in DWP. My aim is to embed the need to design all our digital services around our users. To do this, I’m building a User Research team in DWP. The User Research …
At the start of a project in ‘Discovery’ your team’s job is to learn as much as possible about what your users need to do. Your goal is to understand the user needs for the service before you start to …
As part of our digital transformation we’re looking for people to work with us in new digital design roles. Our aim is to build DWP digital services for GOV.UK that are so good, people prefer to use them over the …
I’m Chris Beardsell and I’ve been working as a User Researcher in DWP for a bit under 1 year – but what brought me here? I’m constantly, endlessly, irritatingly curious about users. I want to know what makes them tick, …
The first DWP Digital Academy in Fulham opened for business on 24 February 2014. It was set up to help us increase our capacity and grow more of our own digital capability across DWP. This week we reached an important milestone as our 100th …
Most people claiming Carer’s Allowance go online instead of asking for a form to be posted to them. That’s because we’ve made a digital service that really is simpler, clearer and faster than putting pen to paper. Over a third …
“I have a dream” a man once said. He went on to describe exactly what that dream was. His articulation was so successful that many of those listening heard a call to arms and understood that it was the start …
