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My Digital Journey

Posted by: John Fitzpatrick, Posted on: 6 October 2014 - Categories: Business Transformation Team, DWP Digital Capability Building, DWP Digital Strategy, Secure Communications Project

I LOVE innovation because of all those fantastic things that can really improve our lives. As a traveller, my smartphone brings me internet, email, calendar, photos and best of all face  to face contact with my nearest and dearest. These …

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Improving the Carer’s Allowance guide

Posted by: dxwsupport, Posted on: 24 July 2014 - Categories: Carer's Allowance Digital Service

Back in December, Amy wrote on the GDS design notes blog about start pages within guides: Lots of users navigate to start pages for services through content on GOV.UK, which means start pages repeat information they may already have read …

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You can teach an old dog new tricks

Posted by: Alison Price, Posted on: 22 July 2014 - Categories: Carer's Allowance Digital Service

During my time at DWP - a tad shy of three decades - I’ve seen a fair amount of change. In that time I’ve seen huge transformations in the way DWP customers apply for benefits and the impact of how …

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Carers Allowance Phase 2 discovery begins

Posted by: Darren Holmes, Posted on: 13 March 2014 - Categories: Carer's Allowance Digital Service

We have started a 4-week Discovery exercise for Carers Allowance Phase 2.  A core team of experts from key areas will be locked together in a room in Preston exploring options for transforming the Carers Allowance service by addressing such …

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Improving. Continuously.

Posted by: Deidre Scott, Posted on: 6 February 2014 - Categories: Carer's Allowance Digital Service

Since we launched the new Carer's Allowance digital claim service last October, we’ve made 12 full releases. Each of these has included one or more major improvements to make the service easier and quicker to use. Not all improvements need a …

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About DWP Digital

We are Digital With Purpose. That’s digital with people, passion and progress at our heart.

We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).

Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.

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