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A live service is not the end of the story

Posted by: , Posted on: - Categories: Business Transformation Group, Carer's Allowance Digital Service
The 'Check Your Answers' feature on Carer's Allowance Digital Service

Carer’s Allowance Digital Service achieved live accreditation from Government Digital Services (GDS) in November 2014 - but this was just the start. Since then we have delivered major changes and new features all based on extensive user research and testing. …

Carer’s Allowance – pleased to say it’s not perfect. It can be improved

Posted by: , Posted on: - Categories: Carer's Allowance Digital Service

“Perfect”, “Can’t be improved”, “No further improvement needed” - reading through customer feedback for the Carers Allowance Digital Service it strikes me how many of our users think that there’s nothing more to do. We can pack up and go …