Voluntary service Tell Us Once has been nominated for multiple awards and recently achieved 100% population coverage across England, Scotland and Wales. Here, two of the team behind the service describe exactly how this innovative service works and what they're looking to achieve in the future.
Richard Nurse, Service Excellence - Planning & Delivery, DWP Digital
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About DWP Digital
We are Digital With Purpose. That’s digital with people, passion and progress at our heart.
We deliver services for the UK’s largest public service department – the Department for Work and Pensions (DWP).
Responsible for welfare, pensions and child maintenance policy, DWP transacts around £212 billion in payments each year, operates out of more than 800 locations and has over 90,000 employees.