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Richard Nurse, Service Excellence - Planning & Delivery, DWP Digital

100% coverage, an increase in online users and award nominations for Tell Us Once

Tell Us Once information on the GOV.UK website

Voluntary service Tell Us Once has been nominated for multiple awards and recently achieved 100% population coverage across England, Scotland and Wales. Here, two of the team behind the service describe exactly how this innovative service works and what they're looking to achieve in the future.