Using cartoons as a user research tool
![](https://dwpdigital.blog.gov.uk/wp-content/uploads/sites/197/2017/07/Vicky-Emotional-reactions-1-2-620x369.jpg)
I’m Tom Adams, the user researcher on a service to support DWP’s Fraud and Error staff. Our service will have around 5,000 users spread around the country, investigating error and fraud in benefit claims. This could be a couple of …