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Service Design

How making our user journey longer made things better for users

Posted by: , Posted on: - Categories: Product Owner, Service Design, Universal Credit
Map of user journey on whiteboard

Product owner Karen Gibson talks about how her team simplified the interview process for work coaches by creating a new process featuring a ten-minute evidence gather which replaces a 60-minute interview.

Made in Sheffield: how we built the DWP Authenticate digital service

Screen shot of the Authenticate signing in window asking the user for their email address and password

Jenny Murray and Ian Thomson tell us how their team built the DWP Authenticate service to help third parties safely and securely sign into an internal DWP system so they can carry out their work.

What I learned as an interaction designer at DataJam North East

Ashleigh Wilson, Interaction Designer, DWP Digital

A few weeks ago I took part in the hack at the DataJam North East event in Newcastle. The event aimed to bring the data and service design communities closer together and help solve problems affecting the North East region …

How we collaborated, learned and shared at DataJam North East

Posted by: , Posted on: - Categories: Cross Government, Data, Data Engineering, Data Science, DataJam North East, Design, Service Design
Teams work together during the hack at DataJam North East

At DataJam North East in Newcastle on September 17 /18, DWP Digital was part of 50 organisations from across government and the digital industry that came together to use the power of data and service design to help come up …

Bringing data and design together to improve user outcomes at DataJam North East

DataJam North East poster

DataJam North East is coming to Newcastle on 17th and 18th September 2018 in conjunction with Newcastle University, North East Local Enterprise Partnership, DWP Digital, local authorities in the region and One Team Gov. DWP Digital’s Celine McLoughlin and Ryan …